Office Hours: M-TH 8-5 and FRI 8-3PM
Voting has ended! Stay tuned for the announcement in June!
Payment Policies
Additional Information
Billing: Payments are due 7 days prior to non peak times of the year and 30 days prior to all Holidays and school breaks: Spring and Fall Breaks. (Spring 3rd week in March; Fall 3rd week in Oct.) We are heavily scheduled prior to and following all holidays/school breaks. For your convenience, credit/debit card payments may be made via the Client Portal link or Zelle. (We do NOT accept PayPal, Venmo or Checks.)
Payments are due 7 days prior to the start of services for non peak times of the year and 30 days prior to all scheduled/listed Holidays and School Breaks. We follow DCSD.
Late fee: Late payments will incur a late fee rate of $35.
Service charge: Applies for use of all credit/debit cards via Stripe and is listed on each Pet Care Service Invoice for all credit/debit card transactions.
We also accept payment by Zelle/Chase Direct which do not have added service fees.
All short notice service is worked in with our best time available. Online pre-payment is required for short notice service requests - no exceptions.
Short notice charges:
- Current care: a $10 short notice/same day and/or next business day rate applies if we are currently caring for your home to extend a delayed return.
- New service request for existing clients: $25 fee applies for requests to start service within 0-3 days.
- New client setup & service request: a $50 Rush/Short Notice rate is added for new client set up and/or services needed within a 5 day window of our start.
- Holiday-and Peak time related requests: a $35 Rush/Short Notice rate applies for any care requests received 30 or less days and $50 for less than 14 days notice over our peak times of the year which include all major and "Hallmark" holidays and school breaks, including Spring/Fall breaks. We follow DCSD calendar. Noted in Terms/Conditions.
