Boarding Details
General Boarding Information
We adore all but we only accept adult dogs. Upon passing a pre-screened call to learn more about your furry companion we then require an in person and advanced Meet n' Greet and/or trial before committing to care with us. We want to make sure each furry camper meets our specific criteria, is comfortable, easily adaptable to a new setting as well as a good match for our home and other furry campers.
**We do not board puppies, cats or herding/hunting breeds as much as we adore them.
A copy of their current vaccination records is required along with records of being spayed/neutered, and they must also be current on a monthly heart worm/flea/tick medication.
For an at home level of care, your pets become a part of our open family home. We're not a kennel but a family home environment with plenty of luv'n and spoil'n for all. We only accept a few furry campers at a time to create a peaceful and stress free environment.
**We're not the right fit for those who require high energy play, who need to work on socialization skills or have any behaviors that fall into the categories of territorial, dominate or anxiety. We offer a quiet, peaceful retreat where dogs are apart of our family in every way. Our clients love that we're picky and we are as this is our home, not a kennel or facility.
Our rates do not change based on the time needed for a camp check in as we hold spots to be available for your furry camper and offer tremendous flexibility for both drop off and pick up times.
Space is ltd. as we only board a few pups at a time. Call for details of our specific requirements.
Pre-Visit Bathing
We kindly require that all furry campers be bathed within 1 week prior to boarding or we will assess a bathing fee, courtesy of Wag'n Wash (trip charges/time will also apply). This helps to maintain good health for all of our furry campers, and our exceptionally clean home conditions.
Reserved Spots, Credits, Deposits
As we block spots for Boarding we do not apply credit or refund for unused stays, early returns home, or late cancellations (please see our cancellation policies for details). Our rates do not change based on the time needed for a camp check in as we hold spots to be available for your furry camper and offer tremendous flexibility for both drop off and pick up times. Additional charges may apply for late pickup, accidents or any damages that occur after an initial payment has been made. Deposits are required 30-60 days prior for Holidays and all School Breaks (S as we will fill up fast and only take a few campers at a time. We maintain a low stress, calm environment, a very clean, non-smoking home, and only accept furry guests who fit into our specific criteria which keeps everyone happy and healthy.
Terms & Policies
Billing
Once we receive your completed forms, you're free to begin using your personal Client Portal.
Payment Due
Payment is due by the first day of each service request. Weekly, biweekly, and monthly clients will be invoiced based on a set schedule that we coordinate with you. Vacation, Holiday, and School Break reservations will be invoiced up to four weeks prior to your service start date. (Holidays and school break schedules, e.g. 'Spring Break - March and Fall Break - October' are some of our busiest times. Payment in full must be received to hold spots at least 4 weeks prior to your start date.)
Payment Options
We accept credit payments online through a secure link at www.4pawzsake.com or the Client Portal. We also offer payment options through Stripe, Zelle and Chase Direct. (*Please note, a processing fee is applied for all credit/debit cards.)
*Online payments must be received prior to the start of services. (Online payments incur a service charge via Stripe/ACH and added to the total of each service request.)
We also accept Zelle/Chase Direct which do not have added service fees.
**Late payments will incur a late fee of $25.
Holidays/School Breaks Reservations and Rates
An added rate is applied on the below listed holidays:
$10 per visit/ $10 per day per dog for Boarding/Overnight Sitting. Once payment is received your spot is confirmed.
School Breaks: We're just as busy if not more so over school breaks and we get it! So plan ahead and schedule as early as you can because our spots fill up fast! Spring (Mid March) and Fall Break (Mid October) do not have an added rate but do fall under the same booking and cancellation policies as our listed Holidays due to our limited spots for care and higher demand/peak time of the year. (We do not credit/refund cancellations 0-30 days prior to our start as we've blocked care to be available for your furry family which prevents us from caring for others.) We follow DCSD's school calendar for Spring/Fall Breaks.
To hold and reserve pet care service spots over our ‘School Breaks and Holidays’ advance payment in full is due at minimum 30 days prior to the start of all of our services. (Visits/Boarding/Overnights included.)
*Requests received less than 30 days notice to a start date over our School Breaks/Holidays are subject to our availability/best timing and a $25 short notice booking fee is applied to rush admin. and adjust schedules.
Included Holidays with Holiday Rates:
Our Holidays cover nationally recognized days as well as Hallmark or 'family' days we spend away from our families to care for our pet families. An added Holiday rate applies to the following days: New Year's Eve Day/New Year's Day, Easter Sunday, Mother's Day, Memorial Day, Father's Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve Day/Christmas Day. ($10 per visit/ $10 per dog for our in-home boarding/ $10 per Overnight Slumber Pawty Stay.)
Cancellations: Early Return/Unused Visits/Same Day/Next Business Day/Holiday/School Breaks
Our time is blocked to provide love and care to your furry ones, restricting our ability to book time to care for others, so we do not refund or roll over as credit for same day cancellation, short notice (one day's notice), unused visits, Spring (March)/Fall (October) Breaks/listed Holidays/Peak time weeks and weekends, or early returns once service has begun as we have allocated our time to care for your furry babies. This includes early returns if your pet is boarding with us. Should a cancellation take place we do appreciate a notification prior to our arrival.
Same day or Short Notice Cancellation and One Day's Notice of a Cancellation for any next day service is billable, and non-credited/non-refunded.
Holiday and Peak Time Cancellations: 0-30 days prior to our start - no refunds or credit applied as we've blocked our busiest times of the year and declined other requests to care for pet families.
Weather Based Cancellations
Subject to the same schedule as above as visits are still scheduled and made on bad weather days. We do maintain the right to modify the visit, such as shortened outdoor time or shifting to indoor play for the safety of your pet and our team.
Non 4 Pawz Team Home/Pet Care
Advanced notification is required of all persons who may be entering or staying at your home prior to the start of services, including any work contractors or any person/s enlisted for 'shared care of your pets'; and/or we may also decline care should others outside of our team be enlisted or hired to care for your pet/s. Should we arrive to find unknown cars or person/s at your home we will decline entering until we get client confirmation of any questionable or concerning activity.