Details, Terms/Conditions

Boarding Details

General Boarding Information

We adore all but we only accept adult dogs. Upon passing a pre-screened call to learn more about your furry companion we then require an in person and advanced Meet n' Greet before the start of their camp stay with us. We want to make sure each furry camper meets our specific criteria, is comfortable, as well as a good match for our home and other furry campers.

A copy of their current vaccination records is required along with records of being spayed/neutered, and they must also be current on a monthly heart worm/flea/tick medication.

For an at home level of care, your pets become a part of our open family home. We're not a kennel but a family environment with plenty of luv'n and spoil'n for all. We only accept a few furry campers at a time to create a peaceful and stress free environment.

Our rates do not change based on the time needed for a camp check in as we hold spots to be available for your furry camper and offer tremendous flexibility for both drop off and pick up times.

Pre-Visit Bathing

We kindly require that all furry campers be bathed within 1 week prior to boarding or we will assess a bathing fee, courtesy of Wag'n Wash (trip charges/time will also apply). This helps to maintain good health for all of our furry campers, and our exceptionally clean home conditions.

Reserved Spots, Credits, Deposits

As we block spots for Boarding we do not apply credit or refund for unused stays, early returns home, or late cancellations (please see our cancellation policies for details). Our rates do not change based on the time needed for a camp check in as we hold spots to be available for your furry camper and offer tremendous flexibility for both drop off and pick up times. Additional charges may apply for late pickup, accidents or any damages that occur after an initial payment has been made. Deposits are required 30-60 days prior for Holidays and all School Breaks as we will fill up fast and only take a few campers at a time. We maintain a low stress, calm environment, a very clean, non-smoking home, and only accept furry guests who fit into our specific criteria which keeps everyone happy and healthy.

Terms & Policies

Billing

Once we receive your completed forms, you're free to begin using your personal Client Portal.

Payment Due

Payment is due by the first day of each service request. Weekly, biweekly, and monthly clients will be invoiced based on a set schedule that we coordinate with you. Vacation, Holiday, and School Break reservations will be invoiced up to four weeks prior to your service start date. (Holidays and school break schedules, e.g. 'Spring Break - March and Fall Break - October' are some of our busiest times. Payment in full must be received to hold spots at least 4 weeks prior to your start date.)

Payment Options

We accept credit payments online through a secure link at www.4pawzsake.com or the Client Portal. We also offer payment options through Stripe, PayPal, ACH, Zelle and Chase Direct. (*Please note there is a small processing fee for all credit cards.)

*Online payments must be received prior to the start of services. (Online payments incur a service charge via PayPal/Stripe/ACH and added to the total of each service request.)

We also accept Zelle/Chase Direct which do not have added service fees.

**Late payments will incur a late fee of $25.

Holiday/Peak Time Reservations and Rates

An added rate is applied over the below listed holidays and school breaks:

$10 per visit/ $10 per day for Boarding/Overnight Sitting. Once payment is received your spot is confirmed.

To hold and reserve pet care service spots over our ‘peak and holiday’ times advance payment in full is due at minimum 30 days prior to the start of services. (Visits/Boarding/Overnights included.)

*Requests received less than 30 days notice to a start date over our Peak Times/Holidays are subject to our availability/best timing and a $25 short notice booking fee is applied to rush admin. and adjust schedules.

Included Holidays/Peak Times

Our holidays cover nationally recognized days, school breaks, as well as 'family' days we spend working to care for our pet families: New Year's Eve Day/New Year's Day, Spring Break, Easter Sunday, Mother's Day, Memorial Day, Father's Day, July 4th, Labor Day, Fall Break, Thanksgiving, Christmas Eve Day/Christmas Day.

Cancellations - Early Return/Unused Visits/Same Day/Next Business Day/Peak and Holiday Short Notice

Our time is blocked to provide love and care to your furry ones, restricting our ability to book time to care for others, so we do not refund or roll over as credit for same day cancellation, short notice (one day's notice), unused visits, Spring/Fall Breaks/listed Holidays/Peak Time weeks and weekends or early returns once service has begun as we have allocated our time to care for your furry babies. This includes early returns if your pet is boarding with us. Should a cancellation take place we do appreciate a notification prior to our arrival.

Same day cancellation and one day's notice of a cancellation for any next day service is billable, and non-credited/non-refunded.

Weather Based Cancellations

Subject to the same schedule as above as visits are still scheduled and made on bad weather days. We do maintain the right to modify the visit, such as shortened outdoor time or shifting to indoor play for the safety of your pet and our team.

Shared Care

Advanced notification is required of all persons who may be entering or staying at your home prior to the start of services or has been enlisted for 'shared care of your pets'. A separate and signed agreement is required along with our prior authorization before we accept homes with 'shared care of pets'.