FAQ

A topic to 'tip'-toe around? No, we are actually asked about this often. In a nutshell pet care business professionals, which include groomers, pet sitters, and walkers, are considered the same as any other service industry professional who are tipped. We strive to provide the best care with attention to every detail with or without tips. If you would like to show how much you appreciate our care with a gratuity, please do as it is sincerely appreciated.

No Problem! Let us know as soon as you decide you need an extra day on the beach or the powder is so awesome you just can't return home, we get it! You'll simply pay for services online, how simple is that?!

Your dog may do great off leash or your kitty may love fresh air from the deck or balcony but we cannot leave an open opportunity for pets in our care to go astray. We abide by strict safety protocol and do not allow dogs to approach or meet our pet clients while on walks, do not go to dog parks, ponds, or lakes. We stay in your neighborhood for a personal one on one walk or run. Safety is our first priority.

What a wonderful convenience and privilege. As we area busily texting our client updates daily, we kindly opt to use texts for client updates only and for any urgent matters. If we're not caring for your home please email or call. We're happy to answer general and non urgent matters by email or phone. New bookings are simply made through your Portal.  On occasion we may encounter delays due to weather, traffic, clean ups or unexpected issues at homes. We always communicate and you will receive a text/email as soon as possible after we complete a visit as well as notify you if we're delayed.

Mid-days and mornings are the busiest. Will Sparky be let at out at noon? We do our best to accommodate each request and understand each need but we cannot be at each home at the same time even if we click our heels three times. We place everyone in a window of time as we base our days on priority/routing which may include added time for seniors, puppies, medications, crated versus dog door access while taking into account delays in weather, traffic, and any unforeseen issues that can arise at any home. Most importantly we make sure our pet companions are attended to in a proper and timely manner. PET CARE HOURS: 7 AM-9 PM daily, 24/7/365. Should your home require visits outside of our operating hours we're happy to accommodate and an added rate will apply based on the specific needs of your pets/home.

We'll go over these in detail at your home but we do recommend one location for all cleaning supplies, towels for paws and inclement weather days to dry furry bodies or warm up after our outside adventures! Please keep in supply paper towels and pet safe disinfectants.